Velvet App
1. Privacy Policy
Last updated: September 10, 2026
Velvet App ("We", "Our", "App") is a companion/social discovery platform connecting customers with registered service providers ("Modals") based on location. This policy explains how we collect, use, and protect your information. This app is for adults (18+) only.
1.1 Information We Collect
- Account Information: Phone number (OTP-verified) for Modals; Google email for male users, or an anonymous session
- Modal Profile: Name, age, photos, bio, services offered, pricing, and phone number — publicly visible within the app to signed-in customers, so they can contact you directly (call/SMS/WhatsApp)
- Location: Your device GPS (with your permission) is used to show nearby Modals, or to show a Modal to nearby customers
- Contact History: A record of when you contacted a given Modal (call/SMS/WhatsApp/"I Want This Modal"), used to power your History and Modal statistics
- Payment Information: Mobile money phone number for processing package payments. We do not store your PIN
- Push Notification Token: Your device is assigned a unique token to send you important alerts
1.2 How We Use Information
- To connect you with nearby Modals/customers
- To manage your account, package, and payments
- To process mobile money payments
- To send important notifications (SMS, in-app, or push) about your package or contacts
- To maintain platform safety and prevent abuse
1.3 Information Sharing
We share information with the following third parties solely to provide our services:
- Google Firebase (Google Cloud): Account authentication, data storage, and push notifications
- Snippe: Mobile money payment processing
- Beem Africa: SMS delivery (verification codes, account alerts)
We do not sell your personal information. A Modal's profile (name, photos, bio, services) is intentionally public within the app as the core purpose of the service.
1.4 Data Security
- All data is transmitted over HTTPS (encrypted)
- Access to user data is restricted to authorized personnel
- We use Firebase Security Rules to protect your data
1.5 Your Rights
- Download your data — Settings → Download My Data
- Deactivate your account — Settings → Delete My Account (immediately hides your profile and signs you out; reversible — see Section 10)
- Request permanent, irreversible deletion of your data — by email (see Section 10)
- Stop using the service at any time
1.6 Children
Velvet App is NOT permitted for anyone under 18. We do not knowingly collect data from minors — see the Age Requirement Policy below.
1.7 Contact Us
2. Terms of Service & User Agreement
Last updated: August 4, 2026
2.1 Acceptance
By using Velvet App, you agree to these terms and confirm you are 18 years or older. If you do not agree, do not use the app.
2.2 Service Description
Velvet App is a platform connecting customers with nearby registered Modals for direct contact (call, SMS, WhatsApp). The app is not party to, and has no responsibility for, any arrangement, payment, or agreement made OUTSIDE the platform between a customer and a Modal.
2.3 Account Responsibilities
- You must be 18 years or older
- You are responsible for keeping your account secure
- Information you provide (name, age, photos) must be genuine and accurate
- Modals are responsible for ensuring advertised services are lawful and non-degrading
2.4 Limitation of Liability
Velvet App is solely a platform connecting people — we are not responsible for user conduct, services rendered, or arrangements made outside the app. We are not liable for losses, harm, or disputes arising from user interactions or in-person meetings.
2.5 Termination
We may suspend or terminate your account at any time for violating these terms, the Community Guidelines, or the Safety Policy, without prior notice.
2.6 Governing Law
These terms are governed by the laws of the Republic of Seychelles.
3. Acceptable Use Policy
Last updated: August 4, 2026
You may not use Velvet App to:
- Advertise or solicit activity illegal under applicable law
- Advertise or contact anyone under 18 in any way
- Impersonate another person (name, age, or photos) — catfishing
- Harass, threaten, use hate speech, or discriminate based on gender, ethnicity, religion, or other status
- Request or send payment/financial information fraudulently (scamming)
- Attempt to interfere with, damage, or bypass platform security (hacking, scraping)
- Create multiple accounts to game pricing/package/boost systems
- Use the platform for human trafficking — strictly prohibited and will be reported to authorities
Violations result in immediate account suspension, and serious incidents (minors, trafficking) are reported to law enforcement.
4. Community Guidelines
Last updated: August 4, 2026
- Respect other users — all contact should be respectful and consensual
- Profile photos must be genuine, of yourself, and free of explicit content that violates the Content Moderation Policy
- "I Want This Modal" and other contact features must be used for genuine intent only, not spam
- Report bad behavior via the "Report" option wherever available
- Admin has final discretion to review, restrict, or remove accounts/content violating these guidelines
5. Safety Policy
Last updated: August 4, 2026
- Velvet App is a connection platform only — we do not conduct full background checks on registered Modals
- Exercise caution meeting anyone from the app: choose a public/well-lit location for first meetings, tell someone where you're going
- Never send money in advance to someone you haven't met, or based on unusual promises
- Report suspicious behavior, threats, or fraud immediately via the "Report" button
- For safety emergencies, contact the Police (112 / 999) before contacting us
6. Age Requirement Policy (18+)
Last updated: August 4, 2026
Velvet App is for adults aged 18 and over ONLY. By registering or using this app, you confirm that:
- You are 18 years of age or older
- You have the legal capacity to enter this agreement in your jurisdiction
Any account discovered (or credibly reported) to belong to someone under 18 will be deleted immediately without notice, and where confirmed, reported to relevant child-protection authorities.
7. Content Moderation Policy
Last updated: August 4, 2026
- Admin reviews and approves Modal profiles before they appear on the platform
- Photos containing explicit nudity, abuse content, or content violating applicable law are rejected and removed
- User reports are reviewed by admin as promptly as possible
- Repeat violators are permanently banned
- Admin has final say on what content is permitted on the platform
8. Subscription Policy
Last updated: August 4, 2026
- Modals purchase time-limited packages (Premium/VIP) for a set period (e.g. 2 Weeks, 1 Month) to appear publicly and receive full contact
- Customers purchase call-credit packages (a set number of contacts) for a set period
- Packages do NOT auto-renew — each purchase is one-time; you must repurchase to continue
- When a package expires without renewal, account visibility/contact ability is reduced per the platform rules (see section 1.2 above)
- Package prices may change at any time; prices already paid are unaffected by later price changes
9. Refund Policy
Last updated: August 4, 2026
- All payments are non-refundable once a package has activated
- If payment was deducted but the package/service was not activated due to a confirmed technical error, we will refund within 7 business days of investigation
- Contact us within 48 hours of the issue with proof of payment (receipt/transaction) at velvetafrica255@gmail.com
- We do not offer refunds for change-of-mind after a service has been successfully activated
10. Account & Data Deletion Policy
Last updated: September 10, 2026
You have the right to request deletion of your account and all associated data. This happens in two steps: an immediate self-service deactivation, and a permanent deletion that we process on request.
Step 1: Deactivation — Settings → Delete My Account
- Your profile is removed from the Vault/search and hidden from other users immediately, and you are signed out
- Your profile information is kept in our systems at this stage — it is not yet permanently erased
- Logging back in later with the same phone number automatically restores your account and profile exactly as they were — this step is reversible, by design, so you don't lose your profile if you change your mind
Step 2: Permanent Deletion — by request
- Email velvetafrica255@gmail.com with subject "Data Deletion Request", including the phone/email used to register
- We will permanently and irreversibly delete your account/profile information (name, photos, bio, phone number) and contact history within 30 days of your request
- Payment history may be retained longer where applicable financial record-keeping law requires it
- Once permanently deleted, this cannot be undone, and the phone number becomes available for anyone to register fresh again
An Admin may deactivate or permanently delete an account for policy violations, at our discretion, following this same two-step model.
11. Data Safety Summary
Last updated: September 10, 2026
This summary mirrors what is declared in Google Play's Data Safety section:
- Data collected: Phone number, email (for Google sign-in), location (GPS), photos, in-app usage/contact data
- Data shared with third parties: No data is sold. Shared only with Firebase (Google), Snippe (payments), and Beem Africa (SMS) to operate the service
- Encryption: All data is transmitted over HTTPS
- You can request data deletion: Yes — in-app deactivates your profile immediately; permanent erasure is processed within 30 days of an emailed request (see Section 10)
- Financial data: Payment phone number is collected; mobile money PIN is NEVER stored by Velvet App